Chatbots

Chatbot is like a messaging platform that brought a huge change in the communication industry. Chatbots are said to be artificial intelligence systems that can be interacted through text or voice interface. Chatbots are sometimes called as personal assistants as they also assist in providing useful information. Many businesses use chatbots as a means of channel and distribution method for reaching their audience.

Working of a Chatbot:

The working of a chatbot is due to the main technology – Natural Language Processing (NLP). The same Natural Language Processing (NLP) forms the basis of voice recognition systems used by virtual assistants such as Apple’s Siri, Google’s Now, etc.

Chatbots process the text presented to them by the user (a process known as “parsing”), before responding according to a complex series of algorithms that interprets and identifies what the user said, infers what they mean and/or want, and determine a series of appropriate responses based on this information. Some chatbots offer a remarkably authentic conversational experience, in which it’s very difficult to determine whether the agent is a bot or a human being.

Without continuous development in the Natural Language Processing technology, Chatbots will remain at the mercy algorithms’ current ability to detect the subtle nuances in both written and spoken dialogue. Many chatbots will most likely struggle with the complexities inherent in elements of speech such as metaphors and similes.

Improvements in Artificial Intelligence and Natural Language Programming has made it possible to use conversational language as command line making chatbots understand what the user want and automate the execution of the command making bots do what they actually ask for. As it is extended to messaging platform, it’s possible to text the request and get the reply by an automated and scalable backend.

Benefits:

Chatbot brings a new way for every business in order to communicate with the world and also their customers. There are many benefits for both the business and also the customers in using chatbot. Some of them are improved customer satisfaction, cost saving, serve as a alternate sales channel, reaching new customers, gaining a new understanding of the customers, available for 24 hours to answer the customers, consistent answers and transactions with endless patience.

With technology moving faster than ever before, it has become very easy to create a chatbot with so many platforms out there which would gravely improve the revenues and customer satisfactions of many businesses.